Features

Flexible Charging

• Unlimited user defined rates
• Multi-rate, seasonal and time of day
• Key meters
• Charge factors
• Service charges based on a per day/billing period basis 
• Multiple service charges per meter
• Central rate unit price update
• Permanent and one-off allowances and charges
• Finance charges and late fees either percentage based or fixed price
• User defined billing periods applied at account line level
• Individual or group customer discounts
• Territory prices
• Split charging at price change
• Pro-rated service charge at change of occupier

Meter Management

• Sub meters
• Combined meter billing
• Common supplies
• Ability to calculate estimated readings based on flexible criteria
• Easily identify unread meters
• Multiple reading routes, books and walk no's per property

Payment Management

• Payment Schemes - After Bill, Fixed and Bill Instalments
• Direct Debit, Standing Order, Cash/Cheque, Credit Card 
• Payment priorities
• Refunds

Life Cycle Management

• Tenancy change procedures
• Multiple address options
• Tenancy, meter and rate history
• Consumption history
• Payment analysis history

Debt Management

• Unlimited and user-defined debt management strategies
• Can be applied at customer, account and individual invoice level
• Integration with Word and Email
• Mail Merge functionality using Microsoft Navision fields

Reporting

• Production of invoices and credit memos
• History available via the posted invoices and posted credit memos
• Advanced dimensions on the rate ledger provide consumption and revenue analysis
• Letter production both in batch and at customer level
• Letter history available
• Real-time invoice generation
• Withdrawal and re-billing capability 
• Job scheduler batch billing

Data Entry

• Generic data imports
• Default set up that is carried through to the individual records
• Export and import from Hand-held devices

Work Orders

• Booking system
• Diary
• Technician skills
• Points/time allocation
• Area segmentation
• Automatic generation of invoices

Deposits (Securities)

• Interest payment
• Refund cheques

EPOS - Bill Payments

• Payment management
• End of day processing
• Till management