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SLIDESHARE: Enhancing Relationships with Digital

SLIDESHARE: Enhancing Relationships with Digital

In this SlideShare, Capgemini Consulting explore current utility customer perceptions of trust, satisfaction and how utilities can embrace digital channels (including social media) to enhance customer relationships.

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Knowledge 11/01/18

​Is tariff choice always good for energy consumers?

'Choice' is often billed as the fuel of effective competition, but are the increasing numbers of energy companies and tariffs now confusing consumers?...

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