Paperless billing is about customers, not paper
The future is certain - it's one in which all bills will be sent electronically and not by post. But this doesn't mean the change is easy to make.
Maintaining the balance of power
Planned growth in renewable energy sources presents many challenges to an industry that demands consistent supply and transparency with consumers.
Is tariff choice always good for energy consumers?
'Choice' is often billed as the fuel of effective competition, but are the increasing numbers of energy companies and tariffs now confusing consumers?...
Getting ready for GDPR
The implementation of the EU's new General Data Protection Regulations (GDPR) in May marks a step change in the way businesses must treat client data....
Are chatbots the answer to improving customer service?
A recent survey found that utilities "provide the most frustrating online customer services in the UK". Could chatbots be the route to better service?...
Rising to the energy efficiency challenge
A global drive for greater energy efficiency is under way but whilst it may help meet sustainability targets, it's causing a headache for utilities.
What can islands learn from California?
In California, large-scale solar power has hit an economic barrier as a result of its own success.
Mobilising communities for greater efficiency
Utility companies in all sectors need to encourage consumers to be more efficient in the way they use services. Mobilising communities may be the way....
Kauai, Hawaii: the 24hr Solar-Powered Island
Energy storage has been the crucial missing piece of the solar energy jigsaw, but times are changing as the island of Kauai is now discovering.
Dealing with Digitalisation
There's no stopping utilities as they move towards digitalisation, but the road isn't smooth and some are finding that the going is quite tough.
Electricity usage in the US has fallen
The amount of electricity used in the USA has fallen for the first time in decades. Could low energy light bulbs be the reason?
Energy generation: can we really compare the costs?
Is there a foolproof way to compare the cost of nuclear energy generation with wind or fossil fuels?