Are chatbots the answer to improving customer service?
A recent survey found that utilities "provide the most frustrating online customer services in the UK". Could chatbots be the route to better service?...
Rising to the energy efficiency challenge
A global drive for greater energy efficiency is under way but whilst it may help meet sustainability targets, it's causing a headache for utilities.
What can islands learn from California?
In California, large-scale solar power has hit an economic barrier as a result of its own success.
Mobilising communities for greater efficiency
Utility companies in all sectors need to encourage consumers to be more efficient in the way they use services. Mobilising communities may be the way....
Kauai, Hawaii: the 24hr Solar-Powered Island
Energy storage has been the crucial missing piece of the solar energy jigsaw, but times are changing as the island of Kauai is now discovering.
Dealing with Digitalisation
There's no stopping utilities as they move towards digitalisation, but the road isn't smooth and some are finding that the going is quite tough.
Electricity usage in the US has fallen
The amount of electricity used in the USA has fallen for the first time in decades. Could low energy light bulbs be the reason?
Energy generation: can we really compare the costs?
Is there a foolproof way to compare the cost of nuclear energy generation with wind or fossil fuels?
Powering the Future
Views of the future of the power industry tend to focus on the benefits to the consumer but smart technology is also transforming power generation.
Preparing for the future, today
With the long-term ability to serve our clients in mind, we have recently recruited or promoted three team members.
Is the UK coming to the end of coal?
The mix of energy fuels has never been so diverse, with the consequence that more countries are reducing their reliance on fossil fuels.
A Tale of Two Islands
There's no clearer example that no two islands are alike than these contrasting renewable energy stories from the Isle of Eigg and Stewart Island.