Communication is innovation for energy firms
In the UK, calls for greater transparency among energy companies have been ongoing for at least the last five years, but little has changed.
A brighter future for Caribbean energy
Located in a hurricane belt, Caribbean nations have long struggled to ensure reliable, low-cost energy supplies but finally, this is set to change.
Automation for the People
Artificial intelligence is already changing the face of customer service, but does that mean you should just hand over your customers to a robot?
Paperless billing is about customers, not paper
The future is certain - it's one in which all bills will be sent electronically and not by post. But this doesn't mean the change is easy to make.
Maintaining the balance of power
Planned growth in renewable energy sources presents many challenges to an industry that demands consistent supply and transparency with consumers.
Is tariff choice always good for energy consumers?
'Choice' is often billed as the fuel of effective competition, but are the increasing numbers of energy companies and tariffs now confusing consumers?...
Getting ready for GDPR
The implementation of the EU's new General Data Protection Regulations (GDPR) in May marks a step change in the way businesses must treat client data....
Are chatbots the answer to improving customer service?
A recent survey found that utilities "provide the most frustrating online customer services in the UK". Could chatbots be the route to better service?...
Rising to the energy efficiency challenge
A global drive for greater energy efficiency is under way but whilst it may help meet sustainability targets, it's causing a headache for utilities.
What can islands learn from California?
In California, large-scale solar power has hit an economic barrier as a result of its own success.
Mobilising communities for greater efficiency
Utility companies in all sectors need to encourage consumers to be more efficient in the way they use services. Mobilising communities may be the way....
Kauai, Hawaii: the 24hr Solar-Powered Island
Energy storage has been the crucial missing piece of the solar energy jigsaw, but times are changing as the island of Kauai is now discovering.