Dealing with Digitalisation
There's no stopping utilities as they move towards digitalisation, but the road isn't smooth and some are finding that the going is quite tough.
Electricity usage in the US has fallen
The amount of electricity used in the USA has fallen for the first time in decades. Could low energy light bulbs be the reason?
Energy generation: can we really compare the costs?
Is there a foolproof way to compare the cost of nuclear energy generation with wind or fossil fuels?
Powering the Future
Views of the future of the power industry tend to focus on the benefits to the consumer but smart technology is also transforming power generation.
Preparing for the future, today
With the long-term ability to serve our clients in mind, we have recently recruited or promoted three team members.
Is the UK coming to the end of coal?
The mix of energy fuels has never been so diverse, with the consequence that more countries are reducing their reliance on fossil fuels.
A Tale of Two Islands
There's no clearer example that no two islands are alike than these contrasting renewable energy stories from the Isle of Eigg and Stewart Island.
Upgrade to get the best from MS Dynamics NAV
Two decades experience developing billing solutions with MS Dynamics NAV has taught us that it's worth keeping up with the upgrades.
8 ways to make bills customer friendly
The value of well-designed bills cannot be underestimated, so we've compiled eight ways to get your bill design right.
Sharing customer data is a matter of trust
Huge advantages can be gained by sharing customer data with third party providers, but how can utilities win sufficient customer trust to do so?
Why is MS Dynamics NAV ideal for utility billing?
Microsoft Dynamics NAV is one of the most popular ERP systems in the world. What is it that makes NAV such a popular choice for companies?
Mixed Resources: the Face of 21st Century Energy
To the consumer all electricity looks the same, but in reality our 21st century energy is usually drawn from a wide variety of sources.
Smart Meters. Putting a great idea into practice
A recent report by ECTA training identifies a lack of trained engineers as limiting smart meter adoption in the UK.
Mapping customer journeys, improving customer satisfaction
Mapping the customer journey is a vital process for energy businesses who want to stand out from the crowd.
Energy storage is key to our low carbon future
The growth of renewable energy is creating new challenges for grid operators, and will require new billing solutions.
Blockchains and the energy industry
We explain how Blockchains work, and consider their impact on the energy industry in the future.
Ofgem awards £44.6 million to innovative projects
Ofgem rewards six projects that are being developed with the aim of enabling smarter energy grids.
Be prepared for the decentralised energy network
In this article, we take a glimpse at the future of smart networks. What are the advantages of a future decentralised network?
Introducing the Internet of Energy
The Internet of Energy: what is it, how does it work and what does it mean for customers and the utility industry?
The clean energy superpower of the 21st century
With less than a month to go until the US election, Hillary Clinton remains a staunch advocate for renewable energy.
Introducing Microsoft Dynamics 365
Dynamics 365 is the latest cloud business software from Microsoft, combining their NAV ERP solution with CRM solutions in a single online product.
UK consumers less tolerant of poor customer service
Forty-four per cent of UK consumers are less tolerant of poor customer service than they were three years ago, according to new research.
Kodiak, Alaska is reinventing clean energy
A great video report giving an insight into how Kodiak, Alaska solves its energy problems, generating 70% of its electricity hydroelectrically.
Increasing confidence in the public cloud
IT professionals are becoming more confident in the security of the public cloud compared to corporate data centres.
Behavioural Science Meets Energy Bills
What's a proven way to lower your energy costs? Would you believe: learning what your neighbour pays. Find out more in this fascinating TED Talk.
Microsoft Dynamics NAV: Compare and Contrast
Microsoft recently introduced Dynamics NAV 2016 and, as you would expect, it came with a range of new features you should be aware of.
Predictive Analytics and the Utility Industry
In today’s world, winning over customers means anticipating their needs. Innovative companies do this through the use of predictive analytics.
Engaging Customers with Bills and Statements
Every statement you send to the customer is an opportunity to engage and educate them with tailored information about your products and services.
The Journey from Paper to Paperless
Paperless billing is reliable, secure and functional. It can improve customer loyalty, reduce overall costs and increase profitability.
SLIDESHARE: Utility Bill Customer Engagement
This SlideShare presentation covers the main factors affecting customer interest and engagement in utility bills.
SLIDESHARE: Six Simple Steps for Better Bills
Studies by Uswitch state that utility bills can be confusing for some customers and include information which is difficult to locate.
Power BI – Changing the Face of Reports?
With the emergence of Microsoft’s Power BI, reporting has become even easier. Will this make decision making more effective?
Utility Bills: a Customer-focused Approach
How can utility bills can be designed to deliver high levels of customer engagement and understanding?
Are Customers Interested in their Utility Bill?
A significant number of customers do not look at their energy bill. We explore some reasons why this might be the case.
UK Energy - Vulnerable Customers Paying More?
Many utilities are sensitive to the needs of vulnerable customers, but some may be paying more than they should.
Exploring the Power of T.O.U. Tariffs
T.O.U. tariff refers to 'Time of Use', an increasingly prominent feature of the smart utility industry landscape.
Changing Times - The Rise of the Prepaid Meter
Is the advent of smart technology triggering a change in the type of relationship customers have with their utility supplier?
How to Manage Utility Bill Shock
Bill shock is a phrase increasingly being used to describe how utility customers might react to incorrect or unexpectedly high bills.
Will A Failure to Innovate Begin to Hurt Soon?
At grid level, innovation has been the hallmark of the energy industry. But smart technology is beginning to change matters.
Utility Customers Taking Control
Smart technology will soon change the relationship between customers and utilities for ever. A bold statement you may think...
Big Six UK Energy Utilities Under Pressure
The Government is pressuring larger UK energy utilities to pass on recent falls in oil prices, but there's clearly a bigger problem.
Nudging Energy Consumers to Use Less
'Nudging' is the process of informing customers about how their consumption patterns compare to average usage.
SLIDESHARE: IBM, Big Data & Power Utilities
In this SlideShare presentation IBM explore factors affecting the power utility industry and the use of Big Data.
SLIDESHARE: The Internet of Things
The Internet of Things (IoT) is a genuine technology hot topic right now. It's potentially revolutionary. But what exactly is it?
VIDEO: An introduction to Microsoft SERA
Microsoft's dedicated Power & Utilities division have published an ambitious smart technology architecture called SERA.
Renewable Energy Storage Predictions
Alternative energy watchers are making bold predictions about the potential industry value for storage of renewable energy.
VIDEO: Introducing The Energy Internet
Jeremy Rifkin looks at the 'Energy Internet', and how smart technology is used to create interconnected smart grids
SLIDESHARE: Enhancing Relationships with Digital
In this SlideShare, Capgemini explore how utilities can embrace digital to enhance customer relationships.
SLIDESHARE: The Electricity Utility of 2020
HP published this SlideShare which explores six key issues which electricity power utilities face in the medium term.
VIDEO: Big Data and Utilities
IBM explore how 'Big Data' creates opportunities for the utility industry through smart meter technology and smart grids.
VIDEO: Utility Industry Trends - Microsoft
In this video Jon Arnold of Microsoft summarises the key trends and tendencies affecting the utility industry today.
VIDEO: Utility Industry Trends - PwC
In this video PwC explore and discuss some of the the big themes of the day for the power and utilities business.
VIDEO: Utility Industry Trends - IBM
Guido Bartels of IBM reviews insights on how smart technology will affect the energy and utilities industry.
Microsoft Outlines Cloud Credentials
Microsoft's push to gain a share of the growing cloud marketplace has been underlined by their recent marketing activity.
Smart Meters and Revenue Protection
How do developing countries attract infrastructure investment if sales revenue is lost to bad debtors or theft?
Jendev has a New Look and New Offices!
Following our recent rebranding, we are proud to announce that we have moved into new purpose built office accommodation.