Posts tagged with 'smart technology'
Automation for the People
Artificial intelligence is already changing the face of customer service, but does that mean you should just hand over your customers to a robot?
Are chatbots the answer to improving customer service?
A recent survey found that utilities "provide the most frustrating online customer services in the UK". Could chatbots be the route to better service?...
Powering the Future
Views of the future of the power industry tend to focus on the benefits to the consumer but smart technology is also transforming power generation.
Smart Meters. Putting a great idea into practice
A recent report by ECTA training identifies a lack of trained engineers as limiting smart meter adoption in the UK.
Introducing the Internet of Energy
The Internet of Energy: what is it, how does it work and what does it mean for customers and the utility industry?
Exploring the Power of T.O.U. Tariffs
T.O.U. tariff refers to 'Time of Use', an increasingly prominent feature of the smart utility industry landscape.
Changing Times - The Rise of the Prepaid Meter
Is the advent of smart technology triggering a change in the type of relationship customers have with their utility supplier?
Will A Failure to Innovate Begin to Hurt Soon?
At grid level, innovation has been the hallmark of the energy industry. But smart technology is beginning to change matters.
Utility Customers Taking Control
Smart technology will soon change the relationship between customers and utilities for ever. A bold statement you may think...
SLIDESHARE: The Electricity Utility of 2020
HP published this SlideShare which explores six key issues which electricity power utilities face in the medium term.
Smart Meters and Revenue Protection
How do developing countries attract infrastructure investment if sales revenue is lost to bad debtors or theft?