Posts tagged with 'billing'
Is tariff choice always good for energy consumers?
'Choice' is often billed as the fuel of effective competition, but are the increasing numbers of energy companies and tariffs now confusing consumers?...
Electricity usage in the US has fallen
The amount of electricity used in the USA has fallen for the first time in decades. Could low energy light bulbs be the reason?
8 ways to make bills customer friendly
The value of well-designed bills cannot be underestimated, so we've compiled eight ways to get your bill design right.
Sharing customer data is a matter of trust
Huge advantages can be gained by sharing customer data with third party providers, but how can utilities win sufficient customer trust to do so?
UK consumers less tolerant of poor customer service
Forty-four per cent of UK consumers are less tolerant of poor customer service than they were three years ago, according to new research.
Predictive Analytics and the Utility Industry
In today’s world, winning over customers means anticipating their needs. Innovative companies do this through the use of predictive analytics.
Engaging Customers with Bills and Statements
Every statement you send to the customer is an opportunity to engage and educate them with tailored information about your products and services.
The Journey from Paper to Paperless
Paperless billing is reliable, secure and functional. It can improve customer loyalty, reduce overall costs and increase profitability.
SLIDESHARE: Utility Bill Customer Engagement
This SlideShare presentation covers the main factors affecting customer interest and engagement in utility bills.
SLIDESHARE: Six Simple Steps for Better Bills
Studies by Uswitch state that utility bills can be confusing for some customers and include information which is difficult to locate.
Utility Bills: a Customer-focused Approach
How can utility bills can be designed to deliver high levels of customer engagement and understanding?
Are Customers Interested in their Utility Bill?
A significant number of customers do not look at their energy bill. We explore some reasons why this might be the case.
UK Energy - Vulnerable Customers Paying More?
Many utilities are sensitive to the needs of vulnerable customers, but some may be paying more than they should.
How to Manage Utility Bill Shock
Bill shock is a phrase increasingly being used to describe how utility customers might react to incorrect or unexpectedly high bills.