Understanding the industry


Posts tagged with 'customer'

Knowledge 19/09/18

GDPR is about customers rather than data

The headlines may have highlighted GDPR's potential €20 million fines, but the truth is that customers are the focus of the new data regulations.

Knowledge 03/09/18

​Generating the energy that millennials actually want

Born into a digital world, millennials want a type of energy that utilities just aren't used to generating.

Knowledge 15/06/18

​Communication is innovation for energy firms

In the UK, calls for greater transparency among energy companies have been ongoing for at least the last five years, but little has changed.

Knowledge 26/03/18

​Automation for the People

Artificial intelligence is already changing the face of customer service, but does that mean you should just hand over your customers to a robot?

Knowledge 14/03/18

Paperless billing is about customers, not paper

The future is certain - it's one in which all bills will be sent electronically and not by post. But this doesn't mean the change is easy to make.

Knowledge 05/03/18

​Maintaining the balance of power

Planned growth in renewable energy sources presents many challenges to an industry that demands consistent supply and transparency with consumers.

Knowledge 11/01/18

​Is tariff choice always good for energy consumers?

'Choice' is often billed as the fuel of effective competition, but are the increasing numbers of energy companies and tariffs now confusing consumers?...

Knowledge 20/09/17

Are chatbots the answer to ​improving customer service?

A recent survey found that utilities "provide the most frustrating online customer services in the UK". Could chatbots be the route to better service?...

Knowledge 16/08/17

​Rising to the energy efficiency challenge

A global drive for greater energy efficiency is under way but whilst it may help meet sustainability targets, it's causing a headache for utilities.

Knowledge 16/06/17

Electricity usage in the US has fallen

The amount of electricity used in the USA has fallen for the first time in decades. Could low energy light bulbs be the reason?

Knowledge 24/03/17

8 ways to make bills customer friendly

The value of well-designed bills cannot be underestimated, so we've compiled eight ways to get your bill design right.

Knowledge 14/03/17

​Sharing customer data is a matter of trust

Huge advantages can be gained by sharing customer data with third party providers, but how can utilities win sufficient customer trust to do so?

Knowledge 25/01/17

Mapping customer journeys, improving customer satisfaction

Mapping the customer journey is a vital process for energy businesses who want to stand out from the crowd.

Knowledge 16/09/16

UK consumers less tolerant of poor customer service

Forty-four per cent of UK consumers are less tolerant of poor customer service than they were three years ago, according to new research.

Knowledge 26/02/16

Predictive Analytics and the Utility Industry

In today’s world, winning over customers means anticipating their needs. Innovative companies do this through the use of predictive analytics.

Knowledge 26/01/16

Engaging Customers with Bills and Statements

Every statement you send to the customer is an opportunity to engage and educate them with tailored information about your products and services.

Knowledge 11/12/15

The Journey from Paper to Paperless

Paperless billing is reliable, secure and functional. It can improve customer loyalty, reduce overall costs and increase profitability.

Knowledge 19/10/15

SLIDESHARE: Utility Bill Customer Engagement

This SlideShare presentation covers the main factors affecting customer interest and engagement in utility bills.

Knowledge 09/10/15

SLIDESHARE: Six Simple Steps for Better Bills

Studies by Uswitch state that utility bills can be confusing for some customers and include information which is difficult to locate.

Knowledge 01/09/15

Utility Bills: a Customer-focused Approach

How can utility bills can be designed to deliver high levels of customer engagement and understanding?

Knowledge 24/08/15

Are Customers Interested in their Utility Bill?

A significant number of customers do not look at their energy bill. We explore some reasons why this might be the case.

Knowledge 11/08/15

UK Energy - Vulnerable Customers Paying More?

Many utilities are sensitive to the needs of vulnerable customers, but some may be paying more than they should.

Knowledge 10/04/15

Changing Times - The Rise of the Prepaid Meter

Is the advent of smart technology triggering a change in the type of relationship customers have with their utility supplier?

Knowledge 17/03/15

How to Manage Utility Bill Shock

Bill shock is a phrase increasingly being used to describe how utility customers might react to incorrect or unexpectedly high bills.

Knowledge 26/02/15

Utility Customers Taking Control

Smart technology will soon change the relationship between customers and utilities for ever. A bold statement you may think...

Knowledge 22/01/15

SLIDESHARE: Enhancing Relationships with Digital

In this SlideShare, Capgemini explore how utilities can embrace digital to enhance customer relationships.

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