Knowledge
Posts tagged with 'customer'
Generating the energy that millennials actually want
Born into a digital world, millennials want a type of energy that utilities just aren't used to generating.
Communication is innovation for energy firms
In the UK, calls for greater transparency among energy companies have been ongoing for at least the last five years, but little has changed.
Automation for the People
Artificial intelligence is already changing the face of customer service, but does that mean you should just hand over your customers to a robot?
Paperless billing is about customers, not paper
The future is certain - it's one in which all bills will be sent electronically and not by post. But this doesn't mean the change is easy to make.
Maintaining the balance of power
Planned growth in renewable energy sources presents many challenges to an industry that demands consistent supply and transparency with consumers.
Is tariff choice always good for energy consumers?
'Choice' is often billed as the fuel of effective competition, but are the increasing numbers of energy companies and tariffs now confusing consumers?...
Are chatbots the answer to improving customer service?
A recent survey found that utilities "provide the most frustrating online customer services in the UK". Could chatbots be the route to better service?...
Rising to the energy efficiency challenge
A global drive for greater energy efficiency is under way but whilst it may help meet sustainability targets, it's causing a headache for utilities.
Electricity usage in the US has fallen
The amount of electricity used in the USA has fallen for the first time in decades. Could low energy light bulbs be the reason?
8 ways to make bills customer friendly
The value of well-designed bills cannot be underestimated, so we've compiled eight ways to get your bill design right.
Sharing customer data is a matter of trust
Huge advantages can be gained by sharing customer data with third party providers, but how can utilities win sufficient customer trust to do so?
Mapping customer journeys, improving customer satisfaction
Mapping the customer journey is a vital process for energy businesses who want to stand out from the crowd.
UK consumers less tolerant of poor customer service
Forty-four per cent of UK consumers are less tolerant of poor customer service than they were three years ago, according to new research.
Predictive Analytics and the Utility Industry
In today’s world, winning over customers means anticipating their needs. Innovative companies do this through the use of predictive analytics.
Engaging Customers with Bills and Statements
Every statement you send to the customer is an opportunity to engage and educate them with tailored information about your products and services.
The Journey from Paper to Paperless
Paperless billing is reliable, secure and functional. It can improve customer loyalty, reduce overall costs and increase profitability.
SLIDESHARE: Utility Bill Customer Engagement
This SlideShare presentation covers the main factors affecting customer interest and engagement in utility bills.
SLIDESHARE: Six Simple Steps for Better Bills
Studies by Uswitch state that utility bills can be confusing for some customers and include information which is difficult to locate.
Utility Bills: a Customer-focused Approach
How can utility bills can be designed to deliver high levels of customer engagement and understanding?
Are Customers Interested in their Utility Bill?
A significant number of customers do not look at their energy bill. We explore some reasons why this might be the case.
UK Energy - Vulnerable Customers Paying More?
Many utilities are sensitive to the needs of vulnerable customers, but some may be paying more than they should.
Changing Times - The Rise of the Prepaid Meter
Is the advent of smart technology triggering a change in the type of relationship customers have with their utility supplier?
How to Manage Utility Bill Shock
Bill shock is a phrase increasingly being used to describe how utility customers might react to incorrect or unexpectedly high bills.
Utility Customers Taking Control
Smart technology will soon change the relationship between customers and utilities for ever. A bold statement you may think...
SLIDESHARE: Enhancing Relationships with Digital
In this SlideShare, Capgemini explore how utilities can embrace digital to enhance customer relationships.